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W3C WCAG · WCAG-3-2-HELP

W3C WCAG 3.2.6 Consistent Help (Level A) - New in WCAG 2.2

Place help mechanisms (contact details, self-help, chatbots) in a consistent location across all pages within a site

MEDIUMRequirementDesign defaultsTechnical standardIn forceApplies from 5 October 2023

Where this comes from

Provision: 3.2.6 Consistent Help (Level A) - New in WCAG 2.2

Instrument: W3C Web Content Accessibility Guidelines (WCAG) 2.2

Citation: W3C, Web Content Accessibility Guidelines (WCAG) 2.2, Success Criterion 3.2.6 Consistent Help, Level A, W3C Recommendation 05 October 2023

Text version: WCAG 2.2

Read the official text ↗

Who it applies to

It applies when all of these are true:

  • Service type — any answer
  • Service is likely to be accessed by children under 18

What engineering work it implies

  • Layered Privacy Notice SystemCovers part of it

    Implement accessible, age-appropriate privacy notices with just-in-time transparency.

Sample acceptance criteria Landfall generates for this obligation:

  • Help mechanisms (contact details, chat, self-help/FAQ) appear in the same relative location on pages that offer them
  • The help entry point is reachable from every page where help is provided
  • Help is rendered by a shared component so its location stays consistent
  • Order of help relative to other repeated controls is preserved across pages
  • Unit tests cover the core logic (aim for >80% coverage on new code)

Questions people ask

Does W3C WCAG 3.2.6 Consistent Help (Level A) - New in WCAG 2.2 apply to my service?
It applies when Service type — any answer; Service is likely to be accessed by children under 18.
From when does this apply?
W3C WCAG 3.2.6 Consistent Help (Level A) - New in WCAG 2.2 applies from 5 October 2023. Its current status is: in force.
What engineering work does this imply?
Typically: Layered Privacy Notice System.

Find out whether this one lands on you

Landfall's pre-scan answers the applicability question above for your product in minutes, then turns every obligation that applies into traceable engineering tickets with a citation chain your auditors can follow.

Run the pre-scanAll W3C WCAG obligations

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