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IE OSC · IE-OSC-CONTACT-POINT

IE OSC Part A - General Obligations, Section 11

Establish an accessible designated contact point for the regulator, users, and authorities with sufficient authority to engage on compliance matters

MEDIUMRequirementGovernanceBinding regulationIn forceApplies from 15 February 2024

Where this comes from

Provision: Part A - General Obligations, Section 11

Instrument: Ireland Online Safety Code

Citation: Online Safety Code (Coimisiun na Mean), Part A, Section 11 - Contact Point Obligations, made under the Online Safety and Media Regulation Act 2022, Section 139K

Text version: Coimisiún na Meán Online Safety Code (2024), made under the Online Safety and Media Regulation Act 2022 (irishstatutebook.ie)

Read the official text ↗

Who it applies to

It applies when all of these are true:

  • Service allows user-generated content
  • Service requires/offers account registration

What engineering work it implies

Sample acceptance criteria Landfall generates for this obligation:

  • A designated contact point for the regulator, users, and authorities is established and easily identifiable on the service
  • The contact point has sufficient authority and competence to engage on compliance matters
  • Communications from the regulator are acknowledged and responded to within a defined timeframe
  • Contact-point details are kept current and published
  • System handles null/empty input gracefully (no 500 errors)

Questions people ask

Does IE OSC Part A - General Obligations, Section 11 apply to my service?
It applies when Service allows user-generated content; Service requires/offers account registration.
From when does this apply?
IE OSC Part A - General Obligations, Section 11 applies from 15 February 2024. Its current status is: in force.

Find out whether this one lands on you

Landfall's pre-scan answers the applicability question above for your product in minutes, then turns every obligation that applies into traceable engineering tickets with a citation chain your auditors can follow.

Run the pre-scanAll IE OSC obligations

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