IE OSC Online Safety Code, Part B s 17 (para 17.3) - Report to the Commission every 3 months, or as specified, on the handli…
Report to the Commission every 3 months (or as it specifies) on the handling of user complaints and other communications, and keep systems and controls that demonstrate compliance
Where this comes from
Provision: Online Safety Code, Part B s 17 (para 17.3) - Report to the Commission every 3 months, or as specified, on the handling of user complaints and other communications; Part A s 9 (para 9.3 systems and controls to demonstrate compliance)
Instrument: Ireland Online Safety Code
Citation: Coimisiun na Mean Online Safety Code (2024), Part B s 17, para 17.3 (Broadcasting Act 2009 s 139K(6)); Part A s 9, paras 9.2-9.3
Text version: Coimisiun na Mean Online Safety Code, adopted 10 October 2024 under Section 139K of the Broadcasting Act 2009 as amended by the Online Safety and Media Regulation Act 2022; Part A applied from 19 November 2024 and Part B from 21 July 2025 (dates determined by the Commission; cnam.ie); retrieved from cnam.ie on 2026-09-21.
Who it applies to
It applies when all of these are true:
- Irish Code assessed scope Q_IE_OSC_IN_SCOPE: YES
What engineering work it implies
Sample acceptance criteria Landfall generates for this obligation:
- Assessment covers data flows, the risks to the affected group, and likelihood/severity
- Each identified risk has a mitigation mapped to a concrete control or backlog item
- The assessment is dated, has named sign-off, and is scheduled for review
- The assessment is retrievable for regulators on request
- Flagging a piece of content creates a moderation record and queue entry
Questions people ask
- Does IE OSC Online Safety Code, Part B s 17 (para 17.3) - Report to the Commission… apply to my service?
- It applies when Irish Code assessed scope Q_IE_OSC_IN_SCOPE: YES.
- From when does this apply?
- IE OSC Online Safety Code, Part B s 17 (para 17.3) - Report to the Commission… applies from 21 July 2025. Its current status is: in force.
Find out whether this one lands on you
Landfall's pre-scan answers the applicability question above for your product in minutes, then turns every obligation that applies into traceable engineering tickets with a citation chain your auditors can follow.
Not legal advice. Landfall maps regulatory obligations to engineering work for planning purposes. Its verdicts are not legal advice and create no attorney-client relationship — verify with qualified counsel before relying on them.