Skip to content
Landfall
EU DSA · EU-DSA-ART32-RIGHT-TO-INFORMATION

EU DSA Article 32 - Right to information (illegal products or services offered by traders)

When a marketplace learns that a trader offered an illegal product or service, inform the consumers who bought it in the preceding six months of the illegality, the trader's identity and redress, and publish that information where contact details are missing

HIGHProcess dutyUser rightsBinding regulationIn forceApplies from 17 February 2024

Where this comes from

Provision: Article 32 - Right to information (illegal products or services offered by traders)

Instrument: EU Digital Services Act (Regulation 2022/2065)

Citation: Regulation (EU) 2022/2065 of the European Parliament and of the Council, Article 32; Article 29 (exclusion for micro and small enterprises)

Text version: Regulation (EU) 2022/2065 (Digital Services Act), OJ L 277, 27.10.2022, as adopted (CELEX 32022R2065); no consolidated text exists on Cellar, consistent with the Regulation being unamended; text retrieved 2026-09-21.

Read the official text ↗

Who it applies to

It applies when all of these are true:

  • Service is an online platform
  • Service has users in the European Union
  • Service is an online marketplace

…unless:

  • Section 4 (Articles 30-32) does not apply to providers of online platforms allowing consumers to conclude distance contracts with traders that qualify as micro or small enterprises under Recommendation 2003/361/EC, nor, for the 12 months after losing that... (DSA Article 29(1)-(2) - Exclusion for micro and small enterprises (Section 4))

What engineering work it implies

Sample acceptance criteria Landfall generates for this obligation:

  • Notification is sent within required timeframe (check regulation for deadline)
  • Notification content is in plain language, readable by target audience
  • Notification includes: what happened, why it matters, what to do next
  • User can access notification history in their account settings
  • Necessary notification delivery outcomes use scoped references, channel and attempt time without message bodies or extra recipient data

Questions people ask

Does EU DSA Article 32 - Right to information (illegal products or services offere… apply to my service?
It applies when Service is an online platform; Service has users in the European Union; Service is an online marketplace. It does not apply where Section 4 (Articles 30-32) does not apply to providers of online platforms allowing consumers to conclude distance contracts with traders that qualify as micro or small enterprises under Recommendation 2003/361/EC, nor, for the 12 months after losing that... (DSA Article 29(1)-(2) - Exclusion for micro and small enterprises (Section 4)).
From when does this apply?
EU DSA Article 32 - Right to information (illegal products or services offere… applies from 17 February 2024. Its current status is: in force.

Find out whether this one lands on you

Landfall's pre-scan answers the applicability question above for your product in minutes, then turns every obligation that applies into traceable engineering tickets with a citation chain your auditors can follow.

Run the pre-scanAll EU DSA obligations

Not legal advice. Landfall maps regulatory obligations to engineering work for planning purposes. Its verdicts are not legal advice and create no attorney-client relationship — verify with qualified counsel before relying on them.

What Landfall Is NOT

Critical Boundaries

Understanding these boundaries is essential before using this product. Misuse of this tool for purposes outside its scope may create legal, regulatory, or commercial risk for your organization.

NOT Legal Advice

This product does not provide legal advice and does not create an attorney-client relationship.

Interpretations are informational analysis, not legal counsel. Always consult qualified legal professionals for compliance decisions.

NOT a Risk Score

We do not quantify, calculate, or certify your compliance risk level.

No numerical risk rating, compliance percentage, or safety score. Risk assessment requires human judgment about your specific context.

NOT Runtime Enforcement

This is a planning and mapping tool, not a runtime enforcement system.

Does not integrate with your production systems. Does not block, filter, or enforce compliance in real-time. Implementation is your responsibility.

NOT Regulatory Approval

Using this tool does not mean you are compliant with any regulation.

No certification, seal of approval, or compliance guarantee. Regulators will evaluate your actual implementation, not your use of this tool.

NOT Authoritative Interpretation

Our interpretations are not binding and may differ from regulatory guidance.

Only regulators and courts provide authoritative interpretation. Our analysis reflects our reading of requirements, which may be incomplete or incorrect.

NOT a Safe Harbor

This tool does not shield you from enforcement actions or liability.

Documentation of your process is valuable, but does not constitute a legal defense. Compliance is ultimately your organization's responsibility.

NOT an AI Compliance Agent

AI features assist analysis but do not make compliance decisions for you.

AI-generated interpretations require human review and approval. Automated suggestions are starting points, not final answers.

NOT Complete Coverage

We do not cover all regulations, all obligations, or all jurisdictions.

Regulatory landscape is vast and evolving. Gaps in our coverage do not mean those requirements don't apply to you.

What This Tool IS:

  • A structured workflow for mapping regulatory requirements to implementation tasks
  • A documentation system for compliance decisions (audit trail)
  • A collaboration platform for compliance, legal, and engineering teams
  • An informational resource for understanding regulatory obligations