IEEE 2089 Section 8 - Complaint and Redress Mechanisms
Provide accessible, child-friendly complaint mechanisms allowing children and parents to report harms, seek redress, and receive timely responses
Where this comes from
Provision: Section 8 - Complaint and Redress Mechanisms
Instrument: IEEE 2089-2021
Citation: IEEE 2089-2021, Standard for an Age Appropriate Digital Services Framework, Section 8: Complaint and Redress Mechanisms
Text version: IEEE 2089-2021
Who it applies to
It applies when all of these are true:
- Service is likely to be accessed by children under 18
- Service allows user-generated content
What engineering work it implies
Sample acceptance criteria Landfall generates for this obligation:
- Users (and guardians) can submit a complaint through an accessible, age-appropriate flow
- Complaints are tracked to resolution with status visible to the complainant
- Escalation to human review is available and time-bound
- Outcomes and remedies are recorded for audit and any transparency reporting
- Anonymous or guardian-filed complaints are accepted and routed correctly
Questions people ask
- Does IEEE 2089 Section 8 - Complaint and Redress Mechanisms apply to my service?
- It applies when Service is likely to be accessed by children under 18; Service allows user-generated content.
- From when does this apply?
- IEEE 2089 Section 8 - Complaint and Redress Mechanisms applies from 10 November 2021. Its current status is: in force.
Find out whether this one lands on you
Landfall's pre-scan answers the applicability question above for your product in minutes, then turns every obligation that applies into traceable engineering tickets with a citation chain your auditors can follow.
Not legal advice. Landfall maps regulatory obligations to engineering work for planning purposes. Its verdicts are not legal advice and create no attorney-client relationship — verify with qualified counsel before relying on them.